Terms & Conditions
THE INFORMATION, SOFTWARE, PRODUCTS
SHAILANI.COM AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY,
RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS
AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS
CONTAINED WITHIN THE SHAILANI SITES/SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION,
SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS"
WITHOUT WARRANTY OF ANY KIND. SHAILANI AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM
ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS,
SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE AND
- The content of the pages of this website is for your general information and use
only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials
found or offered on this website for any particular purpose. You acknowledge that
such information and materials may contain inaccuracies or errors and we expressly
exclude liability for any such inaccuracies or errors to the fullest extent permitted
- Your use of any information or materials on this website is entirely at your own
risk, for which we shall not be liable. It shall be your own responsibility to ensure
that any products, services or information available through this website meet your
- This website contains material which is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and graphics.
Reproduction is prohibited other than in accordance with the copyright notice, which
forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed
to, the operator are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be
a criminal offence.
- From time to time this website may also include links to other websites. These links
are provided for your convenience to provide further information. They do not signify
that we endorse the website(s). We have no responsibility for the content of the
- You may not create a link to this website from another website or document without
[business name]'s prior written consent.
- Your use of this website and any dispute arising out of such use of the website
is subject to the laws of India or other regulatory authority.
Merchant business' return and cancellation policy must be made available to customers
on website and they have to agree to its terms during the order process. Customers
have to click on an "Accept" or "Agree" for return and cancellation button before
submitting their payment information. Then, once the order has been submitted, policy
can be sent to customers with the order confirmation email. Cancellation Policy
'Shailani Software Solutions LLP believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 72 hours of
placing an order. However, the cancellation request will not be entertained if the
orders have been communicated to the vendors/merchants and they have initiated the
process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the 'Shailani Software
Solutions LLP marketing team has obtained on special occasions like Pongal, Diwali,
Valentine’s Day etc. These are limited occasion offers and therefore cancellations
are not possible.
• 'Shailani Software Solutions LLP does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if the
customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective consumer durable items and non durable
items like mobile phones, mixer grinder, calculator etc, please report the same
to our Customer Service team. The request will, however, be entertained once the
merchant has checked and determined the same at his own end. This should be reported
within 21 days of receipt of the products. For books, VCDs, DVDs, software products,
the matter should be reported within 5 days.
• In case you feel that the product received is not as shown on the site or as per
your expectations, you must bring it to the notice of our customer service within
24 hours of receiving the product. The Customer Service Team after looking into
your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers,
please refer the issue to them.
When you buy our products/services, your purchase is covered by our 10-day money-back
guarantee. If you are, for any reason, not entirely happy with your purchase, we
will cheerfully issue a full refund. We develop and sell software that we use ourselves
every day and have thousands of satisfied customers worldwide, and our support is
second to none. That is why we can afford to back our products with this special
guarantee. To request a refund, simply contact us with your purchase details within
ninety (30) days of your purchase. Please include your order number (sent to you
via email after ordering) and optionally tell us why you’re requesting a refund
– we take customer feedback very seriously and use it to constantly improve our
products and quality of service. Refunds are not being provided for services delivered
in full such as installation service and provided knowledge base hosting service.
Refunds are being processed within 21 days period.
Shipping & Delivery Policy (Products)
For International buyers, orders are shipped and delivered through registered international
courier companies and/or International speed post only. For domestic buyers, orders
are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 15 working days or as per the delivery date agreed at
the time of order confirmation and delivering of the shipment subject to Courier
Company / post office norms. Shailani Software Solutions LLP is not liable for any
delay in delivery by the courier company / postal authorities and only guarantees
to hand over the consignment to the courier company or postal authorities within
15 working days from the date of the order and payment or as per the delivery date
agreed at the time of order confirmation. Delivery of all orders will be to registered
address of the buyer as per the credit/debit card only at all times(Unless specified
at the time of Order). Shailani Software Solutions LLP is in no way responsible
for any damage to the order while in transit to the buyer. Payments Shailani Software
Solutions LLP is proud to use EBS Payment Gateway for fast, easy and efficient secure
payments. All major credit cards are accepted.
Delivery of our services will be confirmed on your mail ID as specified during registration.
For any issues in utilizing our services you may contact our helpdesk on (02561